Terms of Sales
1. Parties to the Contract
The contract (“Contract”) is concluded between Houseconnected.ch Thimus, hereinafter referred to as “House Connected” and the client, hereinafter referred to as “the Client.”
2. Description of Services
House Connected undertakes to provide installation services for home automation systems, smoke generators, connected lights, video surveillance or alarm systems, in accordance with the specifications agreed between the parties. Specific details of the services to be provided will be described in a separate quote or agreement.
3. Price and Payment
The total price of the services will be specified in the quote or agreement. The Client undertakes to pay House Connected in accordance with the agreed payment terms.
Any late payments will be subject to a 5% interest charge. Administrative costs compensation of CHF 50.- is required.
4. Ownership and Maintenance
Any installed equipment or software will remain the property of House Connected until full payment is received by House Connected. A subscription for service and maintenance may be available as separate services, the terms of which will be defined in a separate agreement.
5. After-sales service
If the customer has chosen an installation without remote access or if House Connected cannot resolve the problem remotely, travel costs may be charged for any on-site interventions. House Connected will make every effort to resolve technical issues by telephone or remote means whenever possible.
The Customer is required to cooperate with House Connected in diagnosing and resolving problems, providing all information and access necessary to facilitate the resolution process.
Any modifications made by customer to products or services provided by Hosueconnected.ch, without prior written consent will result cancellation of any after-sales service guarantee. Indeed, any unauthorized intervention may compromise integrity and proper functioning of the products or services. Consequently, Houseconnected.ch declines all responsibility and cannot be held responsible for any malfunctions, failures or damages resulting from unapproved modifications.
6. Customer Responsibilities
The Customer must provide suitable access to the premises where the installation is to take place.
The Customer is responsible for the security of his personal information and access to systems useful for the installation.
7. Ordering Products
House Connected may offer facility-related product ordering services. Customer is responsible for payment for these products, which may be subject to separate warranty conditions determined by the manufacturers.
8. Warranty
House Connected guarantees that installations will be carried out in accordance with industry standards and agreed specifications.
All devices supplied by House Connected as part of the installation are covered by a 2-year warranty.
During the warranty period, in the event of a malfunction or failure of a device covered by this warranty, House Connected agrees to coordinate the repair or replacement process with the manufacturer or supplier.
Warranty may be voided due to misuse, unauthorized modification, or damage caused by external events such as electrical surges.
The Customer is required to report any problems with the devices as soon as they become aware of them in order to enable House Connected to act quickly under the warranty.
The device warranty does not cover replacement, labor, travel or repair costs resulting from problems caused by unauthorized additions or modifications made by the Customer or third parties.
9. Limitation of Liability
House Connected will not be liable for indirect or consequential damages resulting from the installation and use of home automation systems, smoke generators, connected lights, video surveillance or alarm systems. For example, the customer accepts that an alarm system is not an infallible means against intrusions.
House Connected’s liability is excluded for breaches of contract due to slight negligence. This also applies to breaches of contracts committed by auxiliaries and substitutes.
House Connected is not liable for errors which are not attributable to it, which occur in particular at the level of telecommunications operators, the server or any other third party service provider.
10. Adding Customer-Owned Connected Devices
House Connected provides facilities for integrating Customer-owned connected devices into the home automation system. However, it is important to note that the compatibility and functionality of these devices may vary depending on their model, brand, and technical specifications.
House Connected is committed to working with the Customer to facilitate the addition of connected devices, but it cannot guarantee compatibility with all devices available on the market.
Customer acknowledges that the addition of Customer-owned connected devices may require software updates or
home automation system adjustments, which may be subject to additional costs.
House Connected assumes no responsibility for any problems, failures or malfunctions resulting from the addition of connected devices belonging to the Customer.
It is the Customer’s responsibility to ensure that the devices they wish to integrate into the home automation system are compatible and comply with the required specifications.
10. Copyright
All software, source code, graphics, designs, documents, manuals, and other intellectual property provided by House connected are protected by copyright laws and remain the sole property of House connected or its licensors .
Any unauthorized reproduction, distribution, modification or use of this material is strictly prohibited and may result in prosecution under copyright laws.
The Company may authorize, in writing, certain specific uses of intellectual property, subject to compliance with the conditions and restrictions set forth in such authorizations.
11. Confidentiality
The parties agree to maintain the confidentiality of all information in the Sales Contract.
12. Applicable Law
The Contract is governed by Swiss law.
Any dispute arising from this Contract will be subject to the exclusive jurisdiction of the competent courts of the canton of Vaud.
info@houseconnected.ch
Houseconnected.ch Thimus
CHE-489.357.612
+4179/308.30.94 h